Unit 1 Web-Site Bookings Warm up Reading Activity Special Ticketing Arrangements for Outbound Travel Alert of ××× Memory Work Unit 2 Oversales and Refund Policy Warm up Reading Activity AirportCheck-in Memory Work Unit 3 Baggage Handling —— Baggage Weight Concept Warm up Reading Activity AirportGuide Memory Work Unit 4 Air Travel Information Service Warm up Reading Activity Changi Airport Transfer Service Sydney International Airport Memory Work Unit 5 Heathrow Airport Warm up Reading Activity Airport Lounges Memory Work Unit 6 Airport Security Information Warm up Reading Activity Boarding Announcement Memory Work Unit 7 BA Gold Benefity Warm up Reading Activity Your Rights in the Event of Flight Delay or Flight Cancellation MemoryWOrk Unit 8 Consignmenty Ready for Carriage and Restriction in Acceptance Warm up Reading Activity Aircraft Layout Memory Work Unit 9 Import/Transit/Export Regulations Warm up Reading Activity Insurance Claims Memory Work Appendix 1 Airline Codes Appendix 2 Country Codes，City Codes and Airport Codes （一）亞洲Asia （二）大洋洲Oceania （三）歐洲Europe （四）非洲Africa （五）美洲America （六）美國the United States ofAmerica Appendix 3 Collection of Aviation Terminology （一）旅行證件Travel Documents （二）客票銷售Ticketing （三）值機Check—in （四）航空餐飲AirCatering （五）航班不正常與特殊旅客服務Flight Irregularity and Special Passenger Services （六）機場設施與服務Airport Facilities and Services （七）貨運服務Cargo Service 1．貨物品名Description ofGoods 2．體積與重量Volume and Weight 3．運輸文件Documentation 4．運價／收費Rate/Charge 5．貨物不正常運輸Cargo Mishandling 6．儲存注意事項HandlingInformation 7．海關(guān)部門Customs Office 8．雜項Miscellaneous （八）電報簡語Message Code Key to the Exercises References
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