前言Chapter 1 Office Work 商務辦公 Chapter 2 Receptions 客戶接待 Chapter 3 Business Services 商業(yè)服務 Chapter 4 Business Meetings 商務會議 Chapter 5 Business Calls 商務電話 Chapter 6 Business Negotiations 商務洽談 Chapter 7 Deriving Sectors of Business 商業(yè)的衍生環(huán)節(jié) Chapter 8 Marketing 市場營銷 Chapter 9 Business Interaction 商務交往