人力資源管理學：英文版

CHAPTERONEStrategicHumanResourcesManagementandPlanning1
HRManagementChallenges1
EconomicandTechnologicalChange/OccupationalShifts/WorkforceAvailabilityandQuality/DemographicsandDiversity/BalancingWorkandFamily/OrganizationalRestructuringHRManagementActivities3
HRPlanningandAnalysis/EqualEmploymentOpportunity/Staffing/HRDevelopment/CompensationandBenefits/Health,Safety,andSecurity/EmployeeandLabor-ManagementRelationsNatureofHRManagement6
HRasEmployeeAdvocate/RolesofHRManagement/EthicsandHRManagement/HRManagementCompetenciesandCareersOrganizationalStrategiesandHRPlanning8
ScanningtheExternalEnvironment/InternalAssessmentofOrganizationalWorkforce/HumanResourceInformationSystems/ForecastingManagingaHumanResourceSurplus13
WorkforceReductionsandtheWARNAct/DownsizingCHAPTERTWOOrganizationalPerformanceandGlobalEffectiveness17
OrganizationalandGlobalProductivity17
GlobalCompetitivenessandProductivity/OrganizationsandProductivity/IncreasingProductivity/QualityandProductivity/ServiceIndividual/OrganizationalRelationships19
ThePsychologicalContractviiiTableofContentsProductivityandJobDesign21
ConsequencesofJobDesign/TeamsandJobs/AdvantagesandDisadvantagesofTeamJobsJobSatisfactionandOrganizationalCommitment22
Absenteeism/TurnoverAssessingHREffectiveness24
HRAudits/EmployeeAttitudeSurveys/ExitInterviews/HRPerformanceandBenchmarkingGlobalHumanResourceManagement26
LegalandPoliticalFactors/EconomicFactors/CulturalFactorsTypesofGlobalOrganizations28
ImportingandExporting/MultinationalEnterprises/GlobalOrganizationsInternationalStaffingandTraining29
TypesofInternationalEmployees/SelectionforInternationalAssignments/InternationalTrainingandDevelopmentInternationalCompensationandOtherActivities31
InternationalSecurityandTerrorism/GlobalLabor-ManagementRelationsCHAPTERTHREEEqualEmploymentOpportunity35
Diversity35
WomenintheWorkforce/RacialandEthnicDiversityintheWorkforce/AgingoftheWorkforce/IndividualswithDisabilitiesintheWorkforce/IndividualswithDifferingSexualOrientationsintheWorkforceManagingDiversity38
EqualEmploymentOpportunityandAffirmativeAction39
AffirmativeAction/ReverseDiscrimination/CiyilRightsActsof1964and1991/EnforcementAgencies/InterpretationsofEEOLawsandRegulations/EEOComplianceUniformGuidelinesonEmployeeSelectionProcedures42
"No-Disparate-impact"Approach/Job-RelatedValidationApproachGenderDiscriminationandSexualHarassment43
SexualHarassment/PregnancyDiscrimination/EqualPaxandPa)'Equity/The"GlassCeiling"AgeDiscrimination45
AmericanswithDisabilitiesAct(ADA)46
EssentialJobFunctions/ReasonableAccommodation/UndueHardshipOtherBasesofDiscrimination47
ImmigrationReformandControlAct(IRCA)/ReligiousDiscrimination/SexualOrientation/Veterans'EmploymentRights/MilitaryEmploymentRightsCHAPTERFOURJobAnalysis49
NatureofJobAnalysis49
WorkAnalysis/Task-BasedJobAnalysis/CompetencyApproachtoJobAnalysisUsesofJobAnalysis51
JobDescriptionsandJobSpecifications/JobFamiliesandOrganizationCharts/JobAnalysisandHRActivities/JobAnalysisandLegalIssues/BehavioralAspectsofJobAnalysisJobAnalysisMethods55
Observation/Interviews/Questionnaires/ComputerizedJobAnalysisTheJobAnalysisProcess56
Planning/PreparationandIntroduction/ConductingtheJobAnalysisJobDescriptionsandJobSpecifications58
JobDescriptionComponents/WritingJobDescriptions/WritingJobSpecificationsCHAPTERFIVEStaffing61
PlanningandStrategicDecisionsaboutRecruiting62
InternalversusExternalRecruiting/FlexibleStaffingInternalRecruiting64
JobPostingandBidding/PromotionandTransfer/CurrentEmployeeReferrals/RecruitingFormerEmployeesandApplicants/InternalRecruitingDatabaseExternalRecruiting65
Schools/CollegesandUniversities/MediaSources/TradeandCompetitiveSources/EmploymentAgencies/ExecutiveSearchFirms/InternetRecruitingRecruitingEvaluation67
NatureofSelection67
Criteria,Predictors,andJobPerformance/LegalConcerns/SelectionResponsibilitiesTheSelectionProcess69
ReceptionandJobPreview/InterestScreening/ApplicationForms/SelectionTesting/SelectionInterviewingBackgroundInvestigation73
LegalConstraints/MedicalExaminations/DrugTestingCHAPTERSIXTrainingandDevelopment75NatureofTraining75
TypesofInternalTraining/ExternalTraining/Web-BasedTrainingLearningPrinciples:ThePsychologyofLearning77
IntentiontoLearn/WholeLearning/Reinforcement/BehaviorModification/ImmediateConfirmation/LearningPractice/TransferofTrainingTableofContentsOrientation:TrainingforNewEmployees78
OrganizationalOverview/EstablishinganEffectiveOrientationSystemSystemsApproachtoTraining79
TrainingNeedsAssessment/ImplementingTraining/EvaluationofTrainingHumanResourceDevelopment82
TheHRDevelopmentProcess/SuccessionPlanning/DevelopmentApproaches/ManagementDevelopmentCareers85
Organization-Centeredvs.Individual-CenteredCareerPlanning/DualCareerPathsforTechnicalandProfessionalWorkers/Dual-CareerCouples/RetirementCHAPTERSEVENManagingandAppraisingPerformance89
IdentifyingandMeasuringEmployeePerformance89JobCriteriaandInformationTypes/PotentialCriteriaProblems/PerformanceStandardsTheNatureandUsesofPerformanceAppraisal93
InformalversusSystematicAppraisal/WhoConductsAppraisals?MethodsforAppraisingPerformance96
CategoryRatingMethods/ComparativeMethods/NarrativeMethods/Behavioral/ObjectivesMethods/RaterErrors/AppraisalFeedbackPerformanceAppraisalsandtheLaw101
EffectivePerformanceManagementCHAPTEREIGHTCompensation103
TheNatureofCompensation103
BasePay/VariablePay/BenefitsStrategicCompensation105
Cost-EffectivenessandLaborMarketPositioning/Competency-BasedPay/Broadbanding/UseofVariablePay/Team-BasedCompensation/BehavioralAspectsofCompensationLegalConstraintsonPaySystems107
FairLaborStandardsAct(FLSA)/IndependentContractorRegulations/EqualPayandPayEquityWageandSalaryAdministration110
PayPolicies/UnionsandCompensationDevelopingaBasePaySystem111
JobEvaluation/PaySurveys/PayStructures/IndividualPayIssuesExecutiveCompensation117
TheRoleoftheBoardofDirectorsinExecutiveCompensation/CriticismofExecutiveCompensation/"GoldenParachutes"forExecutivesCHAPTERNINEVariablePayandBenefits121
VariablePay:IncentivesforPerformance121
GuidelinesforVariablePayPlansIndividualIncentives123
Bonuses/SpecialIndividualIncentivePrograms/SalesCompensationandIncentivesTeam-BasedIncentives124
TypesofTeamIncentives/DistributingTeamIncentives/ProblemswithTeamIncentives/SuccessfulTeamIncentives/GainsharingOrganizationalIncentives126
ProfitSharing/EmployeeStockOwnershipPlans(ESOPs)Benefits127
SecurityBenefits128
RetirementBenefits129
PensionPlans/IndividualRetirementBenefitOptionsHealth-CareBenefits129
ManagedCare/Health-CareLegislationOtherBenefits131
InsuranceBenefits/Family-OrientedBenefits/Time-OffBenefitsBenefitsAdministration132
BenefitsCommunication/FlexibleBenefitsCHAPTERTENEmployeeRelations135
Health,Safety,andSecurity135
Workers'Compensation/ChildLaborLaws/AmericanswithDisabilitiesActOccupationalSafetyandHealthAct137
OSHAInspections/Record-KeepingRequirements/EvaluatingtheEffectsofOSHASafetyManagement139
ComponentsofEffectiveSafetyManagementProgramsIssuesinSafetyandHealth140
IndividualsandSafetyHealth142
SmokingatWork/SubstanceAbuse/WellnessPrograms/EmployeeAssistancePrograms(EAPs)Security144
EmployeeRightsandResponsibilities145
RightsAffectingtheEmploymentRelationship145
Employment-at-Will(EAW)/JustCause/DueProcessBalancingEmployerSecurityConcernsandEmployeeRights147
MonitoringofE-MailandVoiceMail/VideoSurveillance/TheDrug-FreeWorkplaceActof1988HRPolicies,Procedures,andRules149
GuidelinesforanEmployeeHandbookEmployeeDiscipline150
ApproachestoDisciplineCHAPTERELEVENUnion-ManagementRelations153
WhenManagementFacesaUnion153
WhyEmployeesUnionizeUnionsintheUnitedStates154
UnionDeclineWorldwide/Public-SectorUnionismTheHistoryofAmericanUnions157
The"NationalLaborCode"157
WagnerAct(NationalLaborRelationsAct)/Taft-HartleyAct(Labor-ManagementRelationsAct)/Landrum-GriffinAct(Labor-ManagementReportingandDisclosureAct)TheProcessofUnionizing159
CollectiveBargaining/BargainingImpasse/StrikesandLockoutsManagement'sChoice:CooperateorStayNonunion164
CooperationandEmployeeInvolvement/StayingNonunionGrievanceManagement165
StepsinaGrievanceProcedureAPPENDIXAContentOutlineoftheHRBodyofKnowledge169
APPENDIXBImportantOrganizationsinHRManagement177
Associations177
U.S.DepartmentofLaborAgencies179
OtherGovernmentAgencies179
APPENDIXCCurrentLiteratureinHRManagement181
A.Research-OrientedJournals181
B.Management-OrientedJournals183
C.Abstracts&Indices184
APPENDIXDMajorFederalEqualEmploymentOpportunityLawsandRegulations187
APPENDIXEGuidelinestoLawfulandUnlawfulPreemploymentInquiries189
APPENDIXFSampleJobDescriptionandSpecifications191
Glossary193
Index201